COME Login Help: OTP, Password & Account Access
Use the existing COME entry to reach sign-in, then follow the prompt for your account. This guide separates the confirmed first step from password and OTP help shown in the COME Customer Center.
Already have COME? Open the app on your phone. Get login help →
On this page
Find the COME login or registration entry
Open COME using the button above. The reviewed public Login/Register prompt asks for E-mail/Mobile No. (omit country code), followed by Continue. Enter the identifier for your existing account if you are signing back in.
The supplied recordings begin after sign-in, so they do not establish what every new or returning user sees after Continue. Follow the next prompt presented to you; do not assume every account uses the same password or OTP route.
New to COME? Read the registration first step →Forgot your COME password?
Start at the login page
The recorded help says to use the password-reset option from the login page.
Use the account’s linked contact
Follow the reset prompt for your account. The recording does not show the complete password-reset form or all recovery alternatives.
Keep account help in the app
If the linked contact is unavailable, use the support route you can access. Do not create a new account expecting it to recover the original account’s records.
Tap to enlarge COME OTP not received
The Customer Center’s OTP help says to check SMS or try again. Confirm that you are checking the number or email shown by the current verification prompt, and allow for message delivery before requesting another code.
- Check the entered identifier and the contact destination visible in the prompt.
- Check blocked or filtered messages; use email folders only when the prompt says the code went to email.
- If a retry or resend control appears, follow its displayed wait time. No fixed resend timer is established by the recording.
- Never share an OTP, password or payment PIN in a public post or with a social-media commenter.
Tap to enlarge Account-binding OTP is a separate flow
The recorded bank-account help says a change-bank verification code goes to the linked phone or email, with the phone prioritised when both are linked. That describes the bank-change support flow; it does not prove every login OTP is sent the same way.
For a linked-number or bank-detail issue, use the matching Customer Center category. The video shows Bank Card Info Issues and change-bank forms. Do not remove the only working contact before resolving account access.
If you can still access the app
Open the account menu
Choose Contact CS to reach Customer Center.
Pick the closest issue
Use the account/bank help or Live Chat. A login problem is different from a deposit or settlement ticket.
Describe the screen
Provide the visible error, time, device and app version reference. Keep passwords and verification codes out of the description.
Track the response
Use My Tickets for an existing case rather than opening repeated tickets for the same issue.
Using a new Android phone?
Before retiring the old phone, check that you can reach the linked contact and sign into the same account on the new device. Installing an APK or reaching the homepage is not proof that you recovered the old account.
Follow the new-phone checklist →Frequently asked questions
Should I enter a country code in the reviewed login field?
The reviewed first-step field explicitly says to omit the country code. Follow the current field instructions if the interface changes.
Does Continue always send an OTP?
The available material does not establish a universal post-Continue flow. Follow the prompt displayed for your account.
Can the COME guide website reset my app password?
No. Account verification and recovery take place through the COME app’s own login and support flow; this website does not receive your OTP or access your app account.
About the screenshots and rules
Account-help reference: supplied mobile Customer Center recording reviewed 8 September 2026; rechecked 10 September 2026.
First login prompt reviewed 10 September 2026. No login, registration or password-reset transaction was performed for this review.