COME App on a New Android Phone
Move to a new phone in two stages: install COME, then confirm access to the same account. Keep your old phone available until the account and linked contact are working.
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On this page
If your old phone still works
Check the linked contact
Use the account information shown in the existing app. Make sure you can still receive messages at the linked contact.
Keep a record of account details
Keep the account identifier and important unresolved transaction or support references privately. Do not share verification codes.
Install on the new phone
Follow the Android installation guide using a checked source.
Sign in and verify the account
Check the identifier and the relevant in-app records. Reaching a homepage is not enough to establish that you recovered the same account.
If the old phone or number is unavailable
Use the account’s available recovery prompt. The supplied recording does not demonstrate a universal recovery route for an inaccessible old number, so no automatic transfer or account merge is promised.
The recorded help points to password reset from the login page and Customer Center for account or linked-contact issues. Use login and OTP help and provide the non-secret details requested by the actual support flow.
Check continuity before retiring the old device
- The account identifier matches the account you intended to recover.
- The linked contact is accessible to you.
- Relevant game, transaction or ticket records are visible in their correct category.
- The new installation can reopen and sign in as needed.
Do not assume creating a new account transfers an old balance or history. Keep the old device and working access until any discrepancy is resolved.
Report missing access or records clearly
Explain which phone still works, which linked contact is available, the exact error and the last successful access. For an unresolved payment, keep the transaction reference separately and use its support category.
Frequently asked questions
Does installing COME transfer my old account automatically?
Installation and account recovery are different steps. Sign into the intended account and confirm its identifier and records.
Should I erase the old phone first?
Keep working access until the new phone and linked contact are confirmed. Resolve discrepancies before removing your only working session.
About the screenshots and rules
Account-help reference: supplied mobile Customer Center recording reviewed 8 September 2026; rechecked 10 September 2026.